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London City Airport’s Social Media Sky-Rockets

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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LCY Tweets

@MRLOFT Perfect timing! Have a great Christmas!
Merry Christmas @visitlondon great video, check out our festive video http://t.co/OZC7M27jA2
RT @visitlondon: @LondonCityAir Merry Christmas from the City! Share a bit of #christmaslondon spirit with #London's new festive video http…
@Jim_Ackers No plans at the moment but we can certainly pass your feedback on to @bernardlavelle
2,000 (Air) miles by The Pretenders @manairport #AirportXmasSongs
Flight Christmas @manairport #AirportXmasSongs
@shuffler79 No, anything that can be classed as a liquid like Nutella must go in the hold.
@PipHoweson @flybe @FlybeNewsRoom Hi please talk to your airline handling agent at the airport, they will have the latest information.
@frasercontra thanks for letting us know, we'll certainly pass this on
@Cokelove_ here's a link to all of our airlines, give your airline a call http://t.co/AvhFR1Kr2i
@frasercontra Sorry to read this, can you let us know which toilets? We'll pass this on to the team.
@Cokelove_ Hi there, give our team a call and they will be able to help you 020 7646 0088
@allaboutdabenj Sorry to read this, is there anything we can help with?
@KaleighMaietta the airport will be open from midday, our team will be available from then.
It's time to say goodbye to the elves, thank you to everyone who took part it's been a pleasure! #acrossthemiles http://t.co/ltlYBhCnLy
RT @Saykay21: Photos don’t need to be filtered to show how beautiful a place is. Here's Dublin #nofilter @LondonCityAir http://t.co/8jlDhlu
RT @ohhellomango: Dublin #NoFilter Project http://t.co/MxFTUOsTvq #bbloggers
RT @TheTofuDiaries: New post on the blog tonight - #NoFilter Dublin #travel http://t.co/7b6uxDqXky
RT @_caseybee: The Dublin Post, #NoFilter* http://t.co/XowruhiQUs on @bloglovin
RT @rachelcotterill: Malahide Castle, Dublin #NoFilter http://t.co/rB4NohAWec #travel http://t.co/8OZsxiWxs2
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