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London City Airport’s Social Media Sky-Rockets

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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LCY Tweets

@JamesAHay Have a great weekend in Switzerland, James.
@ErikMoralesMdo Hi Erik, if you would like to contact us, you can do so by emailing online@lcy.co.uk - thanks.
@Bars_Sound Apologies about the trolleys. Glad you are pleased with the power outlets though. Have a great trip and a wonderful weekend.
#Venice: Unmissable experiences include gondola trips, the Grand Canal, and San Marco. Read more http://t.co/I33bDnyIQ9
#Nantes: a lively Breton seaside city with a long line of knockout beaches. Read more: http://t.co/4Q9FePu8t4
It may no longer be the capital of the world, but #Rome remains an epic city. Discover more: http://t.co/2JHe7A5uwJ
@PaulHoskisson We are glad you feel the same way that we do about our airport.
If the prospect of lying on a beach all week gives you itchy feet, then spend your summer in #Edinburgh. Read more: http://t.co/zX8OYYO6kO
@MrPaulSpicer Welcome back Paul. The weather is glorious.
@ZawislakMarcin Thanks.
@ZawislakMarcin Escalate this further and pass your comments onto the terminal management team. Thanks.
@ZawislakMarcin Hi Marcin, we are sorry you had a bad experience. Could you email us at online@lcy.co.uk with more details so we can...
We are looking at new winter leisure routes and we are interested in your suggestions. Please take our short survey: http://t.co/4v8g8fu1nM
@djmackrory80 @jamesdegale1 @jamesdegale1 @Carl_Froch Good morning gentlemen. We wish you a great flight and day.
@StJGardner Great photo Stephen.
@vickypatsalis @Ollie_Sprague @Londonist Simplicity is a luxury that we all desire. Thanks for the kind words. Have a great day guys.
@vickypatsalis Hey Vicky. Nice photos. Thanks for sharing those with us.
@neilc79 @TheShardLondon We couldn't agree more. Spectacular views.
WHSmith Bookstore: “What do highly successful communicators know that the rest of us don't?” Want to find out more?: http://t.co/ZqHzx9dxG5
@lucylock84 Have a great time Lucy.
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