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Self-bag tagging at London City

British Airways has chosen London City as the second airport world-wide to offer its customers revolutionary self-help technology with a new bag tagging system which will be switched on today  (March 21).

The airline first launched self bag tagging at Gatwick Airport in October when it opened its new check-in hall in the North Terminal.

Now British Airways customers travelling from the Docklands airport to destinations in the UK and Europe can print and attach tags to their own bags at a self-service kiosk and deposit them at a bag drop desk.

The new process, combined with the option to check-in on line and print boarding passes at home or the office, will ease congestion on the airport concourse, particularly at peak times.

It means customers can literally go from kerbside to airside, even with checked-in bags, in 20 minutes.

The technology was designed specifically for British Airways and has proved so successful it was decided to install it at London City.

It gives customers more control of their journey, as well as providing an innovative travelling experience using the most advanced technology and a new approach to customer service. Every aspect of the travel experience has been carefully considered to make the customer experience quick, smooth, simple and stress-free.

Customer service staff will be on hand to greet customers and offer any help to use the self service kiosks and baggage podiums.

John Scarff, British Airways ground service manager, London City Airport, said: “We are delighted that London City has been chosen to have this new technology.  At an airport where the unique selling point is a quick and easy journey through the terminal already, this can only improve the customer experience.

“Many of our customers appreciate the opportunity to do more for themselves, like self service check-in, choosing seats and printing their own boarding cards - now for the first time they will be able to print their own bag tags. We’re giving them the freedom to be in control, but with the knowledge that our customer service staff will be on hand if they need them.”

Richard Gooding OBE, chief executive officer at London City Airport added: “We welcome the launch of this new innovative technology which further strengthens our commitment to transferring passengers to their destination with ease and speed.”

Further information

Contact geraldine.nolan@londoncityairport.com

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@omcmanus your feedback is always taken on board. Have a good trip!
RT @Ops_officer: Busy day again @LondonCityAir, 2 on approach with 1 departure. #FlyLCY #Runway27 #avgeek Where would you go? http://t.co/0
@Vrixom glad you had a good experience with us!
@khbelizaire No plans at the moment but we'll certainly pass this on to the team as something to consider
@wedwardes The apron is the area where all of the planes park.
The airport apron in 1982, before the airport was built #ThrowbackThursday http://t.co/zoL7yWALS0
@kilo_delta_papa @commonsaviation @gaviationr Great piece and some impressive pictures!
@Tmckinnin @mytripreport For a quicker turnaround!
Paris Fashion Week is just around the corner get there in under 2 hours flying from LCY http://t.co/b3ror9IgOO
@julog90 Wow great, some good spots!
@FOHeming Unfortunately not but when we have some you're first on the list! ;)
@radiogeyser Sure, would be great to get your opinion!
Calling all plane spotters! Where is the best place for spotting at LCY? #avgeek
@MKitchellAR We've had no issues reported, if you're in a particularly busy area it may be as there are too many people connecting?
@MKitchellAR Are you able to give us a bit more info, are you able to see the log in screen? What's happening when you try to log in?
@hiyoyojie Only form, correctly filled in and signed at the bottom in the envelope.
@hiyoyojie Please don't hesitate to ask a member of staff for further assistance on the day of travel.
@hiyoyojie If this is your last airport before flying home yes, fill out form correctly and drop envelope into VAT refund box after security
@Pigbythesea No, how could we forget!
@WilkyWoo Oh that is good!
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