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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@KudosNI view arrivals/departures to Belfast. Apologies for the inconvenience but thanks for bringing this to our attention.
@KudosNI ..go to our homepage via your mobile and scroll to the bottom to click 'go to full version of the site' you should then be able to
@KudosNI OK, thanks for flagging this we'll need to get our team working on the mobile update. It's not ideal but in the meantime please..
@KudosNI We can't seem to see the same issue, can you check again with the following link? http://t.co/X10QAdk5CU
@R7yan Excellent enjoy your trip!
It's #TakeOffTuesday where are you flying to this week? Tweet us your #TakeOffTuesday pics and we'll RT the best! http://t.co/nif2RZhIua
@BillysCrystal @flybe Strange, can you DM us with your email address and we can ensure this has been entered?
You only have a week left to enter our competition to win flight tickets with @flybe! Enter here http://t.co/iYnKD6i4g7
@R7yan Looking good! Where are you flying to today?
BOO, AGH, BAT! Which do you think is the scariest sounding airport? Vote here http://t.co/yzUkhXOtub #Halloween
RT @thelondonheli: A great view of City #Airport from the helicopter @LondonCityAir #London #Londonviews #helicopter http://t.co/mAValm7qzt
RT @tazmac2: The Wharf looking expensive this morning http://t.co/KE57F2QXJL
Book flights to Edinburgh from £98, #citybreak anyone? http://t.co/2lj8H6xUDD
@mattj_uk @British_Airways Glad you had a great flight!
@jamiemcp Is there anything we can help with?
@TriciaKing1 Have a great flight, where are you travelling to?
@John_J_C_Moss Hi there, the airport closes at 12.30 on Saturdays.
@kiryukun DM us with more detail and we can get the team to look into it for you
@A318Driver Stunning picture!
RT @A318Driver: Simply beautiful sunrise inbound to @LondonCityAir this morning. A nice end to a long night.... #viewfrommyoffice http://t.
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