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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@KaleighMaietta the airport will be open from midday, our team will be available from then.
It's time to say goodbye to the elves, thank you to everyone who took part it's been a pleasure! #acrossthemiles http://t.co/ltlYBhCnLy
RT @Saykay21: Photos don’t need to be filtered to show how beautiful a place is. Here's Dublin #nofilter @LondonCityAir http://t.co/8jlDhlu
RT @ohhellomango: Dublin #NoFilter Project http://t.co/MxFTUOsTvq #bbloggers
RT @TheTofuDiaries: New post on the blog tonight - #NoFilter Dublin #travel http://t.co/7b6uxDqXky
RT @_caseybee: The Dublin Post, #NoFilter* http://t.co/XowruhiQUs on @bloglovin
RT @rachelcotterill: Malahide Castle, Dublin #NoFilter http://t.co/rB4NohAWec #travel http://t.co/8OZsxiWxs2
RT @PikalilyFood: New to the blog we look at 5 photos that capture the beauty of #Dublin. http://t.co/A1MbHuv1UR #NoFilterDublin #ttot http…
RT @Cah_Ojeda: Dublin #NoFilter project is up now on http://t.co/1AlVihmz4P Check it out! #travelblogger #photography… http://t.co/pD5CA8Sn
@NarboroughL we can certainly have a look!
RT @MRLOFT: @LondonCityAir thanks again for picking me as a winner today - fantastic news and a great start to Christmas #acrossthemiles
Maria & Adrian sent a message to family in Dublin, we gave them @British_Airways flights to go visit #acrossthemiles http://t.co/ZLxSY0oL61
Last day for the Christmas cabin, if you're flying from LCY today pop in & record your message #acrossthemiles http://t.co/m6zZsG2ch1
Congratulations to @MRLOFT who has won the luxury Christmas hamper! The correct answer was 4 flight ticket gifts! #acrossthemiles
@MRLOFT Congratulations you're our luxury Christmas hamper winner! The correct answer was indeed 4! DM us with your details.
@deanj89 Thanks for letting us know, we'll pass this on.
Gilly came to the cabin to record a Christmas message so we surprised her with @FlySWISS tickets! #acrossthemiles http://t.co/3KGOqLuKBX
A special Christmas message from our Airfield Operations team http://t.co/YVNcgH6QHI #acrossthemiles
Hi @reallorraine visit our log cabin and record your Christmas message #acrossthemiles hope you like our film! http://t.co/OZC7M27jA2
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