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London City Airport wins ACI Europe ‘Best Airport’ award

Award in Recognition of Strong Traffic Growth and Service Quality
 
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
 
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger  prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
 
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
 
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry. 
 
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@ommo1 We're currently experiencing low visibility, if you're flying please check with you airline before you travel http://t.co/AvhFR1Kr2i
We're expecting low visibility tomorrow morning, passengers are advised to contact their airlines before travelling http://t.co/iPPSB2oF7r
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@Skyllberg Apologies, we have now rectified this, please find contact details for Flybe here http://t.co/AvhFR1Kr2i
Please check with your airline before you travel, we're currently experiencing low visibility http://t.co/AvhFR1Kr2i
@statattackman Hi, you'll need to get in touch with your airline for the latest on your flight, contact details here http://t.co/AvhFR1Kr2i
@_Bernard71 You'll need to get in touch with your airline for details about your flight http://t.co/AvhFR1Kr2i
@810ofclubs You'll need to get in touch with your airline for the latest information on your flight http://t.co/AvhFR1Kr2i
@barbsie1 You will need to contact your airline for the latest information on your flight, contact details here http://t.co/AvhFR1Kr2i
@IanMoFo Please contact your airline for the latest info on your flight, contact details here http://t.co/AvhFR1Kr2i
@RyanStevens_ For the latest information on your flight please get in touch with your airline, contact details here http://t.co/AvhFR1Kr2i
Update: We're experiencing low visibility this morning, please check with your airline before you travel http://t.co/AvhFR1Kr2i
We're experiencing some low visibility this morning, passengers advised to check with their airline before travel http://t.co/AvhFR1Kr2i
@thomasroseCW Have a great trip!
@Penderhogg No fog this morning. Are you flying from LCY today?
RT @jubileeline: No service btn Finchley Road and Waterloo due to a person on the track. Minor delays on the rest of the line.
RT @GrangeHotels: D-1 before London City Premiere PA Club Event at #GrangeStPauls! Looking forward to welcoming Blue Islands, @ShaunRankin
#TakeOffTuesday where are you flying to today? http://t.co/N8RXAvHLfx
@ShivyDevon Potato, bread & solid chocolate are fine. Chocolate spreads would need to be under 100ml. Hope that helps.
@ros_russell Sorry to read this, if you'd like to provide more info please email online@lcy.co.uk
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