London City Airport is consulting on plans to modernise its flight paths to allow the introduction of Area Navigation (RNAV), as part of the wider London Airspace Management Programme, led by NATS, the UK’s leading provider of air traffic services. For more information, including details of how to respond to the consultation click here.

 
 
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Time is money for Airport passengers

It’s a well-known saying that time is money, and now we know how much for business travellers. Research by London City Airport [LCY] has found that the average person travelling through the airport values one hour of their time at £189.25.  That’s roughly the price of a return flight to Paris, dinner for two with drinks at The Ritz, a round of golf at Gleneagles, or a Vivienne Westwood watch.
 
Almost 30 per cent of respondents flying out of LCY, the only airport in the city of London, valued their time at more than £200 per hour, and 18 per cent at more than £300.  An impressive eight per cent of those flying into LCY valued their time at more than £500 per hour.
 
The research looked at all elements of a passenger’s experience in the airport and the overwhelming finding in all categories was the importance of speed, efficiency and convenience.  
 
Matthew Hall, Chief Commercial Officer at London City Airport said:  “With people’s time being so valuable, it’s little wonder that they want to be able to get through check-in and to their departure gate, or off the runway and through arrivals as quickly as possible.  We offer a 20 minute check-in and 10 minute arrival, which is one of the reasons LCY is so popular with business travellers.  A person who flies four times a month could save around eight hours  by flying through LCY, which equates to more than £1,500.
 
“However, it’s not all about saving money.  The things you can do with that extra time are priceless.  For frequent travellers the less time spent in the airport, the more time they can spend at home with their loved ones.  Many of those surveyed talked of spending more time with their families and being able to put their children to bed.”
 
Almost two thirds [60%] of respondents flying out of London City Airport said that their flight had been booked by an assistant, secretary or other colleague, with only 33 per cent booking their own flight.  This perhaps helps to explain why online check-in was not considered more important in the survey as this part of the process is completed for them .
 
The ability to use a smartphone or tablet as a boarding pass was not considered to be very important to respondents.  However, it is likely that this will come to be expected as a standard service offering.
 
Hall continued:  “Services such as online check-in and electronic boarding passes may not seem to be a priority, but they help to save time and make a passenger’s journey as smooth and easy as possible.  They would undoubtedly be missed if they were not available.  In addition, at LCY we have introduced self-bag-tagging and self-drop options to put passengers in control of their transition through the airport and speed things up even more.”

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@Colm_McKenna Great stuff, let us know how you get on.
@Colm_McKenna This work has now been completed and the e-gates are now up and running.
@CorinCole Thanks for letting us know, we'll get this changed #wishfulthinkingwednesdays
@karenannehinton They sure are, no issues reported. Have a good journey!
Amsterdam is one of the ultimate #citybreaks. What’s on your Amsterdam to do list? You can book flights here http://t.co/q0n63KXsz3
@DomgbErnest A public consultation is currently underway until 27th November, all info can be found here http://t.co/AsxOxwWLia
@remittancegirl Sorry to read this, have you been speaking to @British_Airways in the terminal building?
Visibility has now improved, but flights may be delayed by the earlier disruption. If affected please contact airline http://t.co/AvhFR0TDE6
Low visibility is causing delays here at #LondonCityAirport this morning, please check with your airline for updates http://t.co/iEoxJH7mQq
@JasonWardmc Morning, please use the following link to check in with your airline http://t.co/iEoxJH7mQq
@googdel Good morning, please get in touch with your airline for more information. You can find contact details here http://t.co/iEoxJH7mQq
We're experiencing some delays this morning as a result of low visibility, check with your airline before you travel http://t.co/iEoxJH7mQq
An earlier accident on the A13 is causing severe delays on the A406 & A13 so please check before you travel.
There are currently major delays on the A406 due to an accident on the A13 so please check before you travel.
@Citiflyer Sorry to read this, we'll pass your comments on but if you'd like to provide further detail please email online@lcy.co.uk
@DoeGasmandoc Thanks for the feedback, we'll be sure to pass this on to the wider team.
@robo1million We apologise for the delay, if you'd like to take this further please email Online@lcy.co.uk
@pinshot We apologise for the delay, we will pass your feedback on to the team.
@2K14_Umair Sorry to read this, please email us with the detail so we can look into this further for you Online@lcy.co.uk
@Citiflyer Sorry about this, we apologise for the delay. We'll certainly pass your feedback on to the team.
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