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Get In Touch. Questions And Answers.

Commonly asked and answered questions and answers
Questions And Answers Hero Photo: Customer Service Sign

Click a question that best suits your query to expand the answer, or search using the box below.

Can I use the self-service check-in kiosks at the airport?
How do I get to/from Heathrow/Gatwick/Luton airport from/to London City Airport?
Can I book my flights online?
Can I use a form of ID other than my passport when taking a flight from London City Airport?
I think I lost an item on the aircraft what do I need to do?
Can I take liquids with me through the security search point?
Are there shower facilities I can use at the airport?
Are there club class or airline lounges at the airport?
I am transferring from one flight to another, what do I need to do?
Can I take baby food with me through the security search point?
How much baggage can I check-in?
How long do I need to check in before my flight?
I am interested in doing work experience at the airport, what do I need to do?
I think I lost an item in security/at the airport what do I need to do?
I will need mobility assistance for me or a fellow traveller - who do I need to contact?
What do I do if my flight is delayed or cancelled?
What do I do if the airport is closed?
What do I do about my tax refund form?
Can i travel with pets ?
Is there viewing areas at London City Airport?
How do I amend my booking made on www.londoncityairport.com?
How do I change date/name/time on my flight ticket booked on www.londoncityairport.com?
Can i cancel my flight, accommodation or packagel booking made on londoncityairport.com?
Do you have an area were I can leave my luggage?
Can I use the online check-in service?
I would like to work at the airport what do I need to do?

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