Through our contractor, Securitas, we aim to provide high standards to passengers with reduced mobility.
Our targets are set out as follows:
|
Item |
Our target |
|
Pre-booked departing passengers: |
95% of passengers should wait no longer than 10 minutes for assistance 100% of passengers should wait no longer than 20 minutes for assistance |
|
Non pre-booked departing passengers: |
5% of passengers should wait no longer than 15 minutes for assistance 100% of passengers should wait no longer than 25 minutes for assistance |
|
Pre-booked arriving passengers: |
Assist 95% of passengers within 5 minutes of aircraft arriving on stand Assist 100% of passengers within 10 minutes of aircraft arriving on stand |
|
Non pre-booked arriving passengers: |
Assist 90% of passengers within 10 minutes of aircraft arriving on stand Assist 100% of passengers within 15 minutes of aircraft arriving on stand |
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