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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@KirstyAustin3 Is there anything we can help with?
@Andy4162 thanks for your comments, this is something we're looking into. Apologies if you've not had a great experience today.
Who would you most like to find sitting next to you on a flight?
@RossBROFIT Have a great journey back!
If you're attending #FITUR2015 be sure to stop by stand 4B29 Hall 4 to see our team #FlyLCY http://t.co/DRTHJTzb1R
@sophiellong Have a great flight!
@Marcosc2002 Is there anything we can help with?
Book a city break with a difference for #Valentinesday with our top 10 unusual romantic getaways http://t.co/DYZsmHUToK
RT @flybe: Meet @flybe at @btshowlondon - Olympia 25/26 Feb. Visit stand B250 to discuss your business travel requirements. #btshow @london
We’re late to the party But what great tweets are these Thanks for your love The fabulous @MarianKeyes
Tomorrow we'll be at #FITUR2015 be sure to stop by if you're attending. http://t.co/Hkc41FiLt1
@MarianKeyes Any comments on how we can improve would be greatly received!
DLR strike action has now been postponed. DLR will run a normal service tomorrow and Thursday.
@MikelLustig Hi there, give our team a call and they will be able to assist you further +44 (0)20 7646 0088
Driving to the airport? You can pre book parking for 24+ here http://t.co/Ia0COj41NI #traveltiptuesday
Planned DLR strike action will affect travel to & from London City Airport on Wednesday & Thursday this week http://t.co/9mE10kEMfw
RT @secretcelebrity: City of London from above - @LondonCityAir #London http://t.co/kZoig8QlLM
The Pound has soared to reach a 7 year high against the Euro #LCYTravelTips via @TravelexUK
@chaosranger Sounds great!
When travelling for business or leisure what's your favourite part of the journey? http://t.co/6sXXlJpZEf
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