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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@UCCBennett Any feedback from passengers is always welcome.
@UCCBennett Glad you had a good experience with us.
@AMDFreeman Sorry to read this, would you mind DM'ing us with the details?
Alongside @EDI_Airport we're looking to find out more about our plane spotters take our survey http://t.co/vXQKOdv19r http://t.co/kfkd73d6FY
@johnneedham1961 we have made changes to improve our toilets, have you been through the departure lounge recently?
New £16million western pier at London City Airport, creating more space & improved facilities http://t.co/I9hR17mKVT http://t.co/lvX6jTygiR
@SusanEdwardsSE7 apologies, our staff are working to clear this as soon as they can, thanks for your patience
@iansouthey you can check flight status on our website, this flight has landed.
@iansouthey here's a list of all the useful numbers http://t.co/AvhFR0TDE6
@iansouthey apologies, which number are you calling? 020 7646 0088
@tari_lang Sorry to read this, could you please DM us with the details?
Caption this... http://t.co/A5OAjrjHu6
Exclusive @TheO2 VIP Club offer, giving you priority access to tickets, for more info visit http://t.co/JqpwWUjfXx http://t.co/79OadUeQQs
@nickyfrost here you go- +44 (0)20 7646 0088
@nickyfrost please call our team who will be able to assist you further.
@NoobieDog Apologies, we're working to get this fixed asap, please find a member of staff with an iPad for updates on your flight
Here's your chance to win 2 return flights to #Guernsey with Aurigny! Click to enter http://t.co/VKcyHP68HH http://t.co/8z0NVzzuqW
@Selyst They'll be able to give you an update on your flight status. Thanks.
@Selyst Apologies, we're working to get this fixed asap. In the meantime please look out for a member of staff with an iPad
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