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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@ben_coleman91 Great! Have a good flight, enjoy the view!
@egsharod Have a great flight!
RT @PrivateFly: Bill Prince of @BritishGQ says @LondonCityAir @NZQN & @AeroportoVCE - what are your best #RunwayViews? http://t.co/8MstA7IQ
#AirfieldWatch http://t.co/HeIkXJZbWP
@PierceyE17 we're all good here. For info on our flight get in touch with your airline directly http://t.co/AvhFR0TDE6
RT @sebtweet: @LondonCityAir not your Tuesday photo but still nice view this morning ;) http://t.co/D1CqtB81jf
@sebtweet great photo! Have a great flight!
Runway inspection underway #AirfieldWatch http://t.co/gDZjIvH32b
@IandGDougal Is there anything we can help with?
RT @nomesboxall: @LondonCityAir waiting for #TakeoffTuesday http://t.co/EkjBeH1Bh8
@simonologue Thanks for the feedback, this is something new we're trying out in our security area.
Have you seen our guide for women on solo business travel? @maiden_voyage have given some great tips! http://t.co/hd1Hjl6ggz #ttot
@ezziboy Excellent news!
Flying from LCY today? Tag us in your #TakeoffTuesday pics! http://t.co/ptbHeSYe7d
@Memz_Dogi very good picture, silver lining?
@mmm7moz Hi there, can you DM us with your number and we can get someone to call you.
@Memz_Dogi for the latest on your flight you'll need to get in touch directly with BA, contact details here http://t.co/AvhFR0TDE6
Thank you to all who entered our Luxury Easter Hamper competition, congratulations to @fluentfluidity who is our lucky winner! DM us.
@nomesboxall Unfortunately we only offer this for UK & EU destinations, not available for countries outside of the EU.
Our Easter competition has now closed, stay tuned and we'll announce the winner...
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