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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

RT @TeresaMoriana: Favorite airport by far? @LondonCityAir They're handing out #Pimms!
@reshiepatel absolutely, appreciate the feedback!
@reshiepatel we have trailed womenswear before, we'll certainly pass your feedback on!
@cityboyben no, this isn't something we have at LCY
@somtamcharlie *sample will come from jug pictured* ;)
Flying from LCY today? Look out for @rhubarb_food handing out samples of Pimms! #Winning http://t.co/LRRXCPZKhN
Ciao! Here's our Italian #learnthelingo guide with useful phrases for business or leisure travel http://t.co/Qo6r68ElGo #ttot
It's caption time, give us your best oneā€¦ http://t.co/7lFf4o9Ohr
@mike_wilkinson Sorry to read this, drop an email to Online@lcy.co.uk and we'll look into this for you
Did you know #Hamburg is the second largest city in Germany, perfect #citybreak destination http://t.co/JA5HDMgmeM http://t.co/XjbJzHbER3
@bethwatkins2 great time, where are you flying to today?
@elliotgrieve hi, for updates on your flight you'll need to get in touch with your airline directly http://t.co/AvhFR0TDE6
@braiu74 hi there, for info on your flight you'll next to get in touch directly with your airline, numbers here http://t.co/AvhFR0TDE6
Heading to Spain for your holidays? Check out our Spanish #learnthelingo guide & learn key phrases before you go http://t.co/wEGN3EAl2Y
@rfblundell We have it, can you DM us so we can let you know how to claim.
Wimbledon begins today and we'll be showing live matches in the departure lounge so you don't miss a thing! #Wimbledon2015
@rfblundell Can you give us a description of your belt?
@rfblundell We certainly do, let us check in with the team and see if they've had a belt handed in.
Are you flying from LCY this week? #GetCloser http://t.co/SP9QrYQsHd
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