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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@omcmanus your feedback is always taken on board. Have a good trip!
RT @Ops_officer: Busy day again @LondonCityAir, 2 on approach with 1 departure. #FlyLCY #Runway27 #avgeek Where would you go? http://t.co/0
@Vrixom glad you had a good experience with us!
@khbelizaire No plans at the moment but we'll certainly pass this on to the team as something to consider
@wedwardes The apron is the area where all of the planes park.
The airport apron in 1982, before the airport was built #ThrowbackThursday http://t.co/zoL7yWALS0
@kilo_delta_papa @commonsaviation @gaviationr Great piece and some impressive pictures!
@Tmckinnin @mytripreport For a quicker turnaround!
Paris Fashion Week is just around the corner get there in under 2 hours flying from LCY http://t.co/b3ror9IgOO
@julog90 Wow great, some good spots!
@FOHeming Unfortunately not but when we have some you're first on the list! ;)
@radiogeyser Sure, would be great to get your opinion!
Calling all plane spotters! Where is the best place for spotting at LCY? #avgeek
@MKitchellAR We've had no issues reported, if you're in a particularly busy area it may be as there are too many people connecting?
@MKitchellAR Are you able to give us a bit more info, are you able to see the log in screen? What's happening when you try to log in?
@hiyoyojie Only form, correctly filled in and signed at the bottom in the envelope.
@hiyoyojie Please don't hesitate to ask a member of staff for further assistance on the day of travel.
@hiyoyojie If this is your last airport before flying home yes, fill out form correctly and drop envelope into VAT refund box after security
@Pigbythesea No, how could we forget!
@WilkyWoo Oh that is good!
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