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British Airways trial self-bag drop check-in

26/09/2012

London City Airport, in conjunction with British Airways, is currently trialling an innovative self-service bag drop facility.

BA check-in desk 7 will be replaced with a smaller, ‘podium’ style, counter. Passengers will be able to check-in and print their own baggage labels from a self-service kiosk before proceeding to the podium - where a BA staff member, standing on the concourse, in front of the podium, will briefly scan the baggage tag to ensure that the luggage and the ticket match.  The passenger then drops the bag and is free to proceed to security.
 
This service has been devised to reduce queue times, as well as improving the overall passenger experience. It will be trialled for a month, at the end of which time we will evaluate how successful it has been. The trail period will end on 15/10/2012.

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@John_J_C_Moss Hi there, the airport closes at 12.30 on Saturdays.
@kiryukun DM us with more detail and we can get the team to look into it for you
@A318Driver Stunning picture!
RT @A318Driver: Simply beautiful sunrise inbound to @LondonCityAir this morning. A nice end to a long night.... #viewfrommyoffice http://t.
RT @harryharrad: Another busy day @LondonCityAir the only airport in #London @Mr_B_1989 @ops_4 @Ops_officer @tazmac2 @lucasmaximoose http:/…
@mikeschwede Hope you enjoyed your trip, where are you travelling to?
@chelvet Hi we're keeping people informed and vigilant, ensuring basic health and safety practices, keeping a sense of perspective.
@Linda1892 We do have a left luggage facility at the information desk, our team can keep your bags until you are able to check in.
Did you know Hamburg has 2,302 bridges, that's more than Venice & Amsterdam! #FunFactFriday http://t.co/JA5HDLYLne http://t.co/73I6uu23fV
@AlexLowit Well have a good flight and a great trip!
@FFA1908 4pm-7pm is our peak period but a normal service is running today so you shouldn't experience any queues.
@AlexLowit Enjoy, where are you flying to?
@Tmckinnin Looking good today, 18 degrees and blue skies! http://t.co/AIUsfDrQjZ
@Tmckinnin great, yourself?
Good morning from a busy LCY. Let us know if your travelling through today! http://t.co/YEipoAhP2Z
@jsmithjnr Thanks for letting us know, we'll pass this on to the relevant person.
RT @DublinAirport: Helping @British_Airways launch new @DublinAirport-@LondonCityAir service last night. 5x daily from Oct 26. http://t.co/
@ChrisKlopper ...we've passed your feedback on to our team but apologies it wasn't the best experience today.
@ChrisKlopper Apologies that you didn't have a great experience today, unfortunately two of our gates were undergoing maintenance...
@ChrisKlopper Sorry to read this, can you give us a bit more information so we can investigate further for you?
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