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British Airways trial self-bag drop check-in

26/09/2012

London City Airport, in conjunction with British Airways, is currently trialling an innovative self-service bag drop facility.

BA check-in desk 7 will be replaced with a smaller, ‘podium’ style, counter. Passengers will be able to check-in and print their own baggage labels from a self-service kiosk before proceeding to the podium - where a BA staff member, standing on the concourse, in front of the podium, will briefly scan the baggage tag to ensure that the luggage and the ticket match.  The passenger then drops the bag and is free to proceed to security.
 
This service has been devised to reduce queue times, as well as improving the overall passenger experience. It will be trialled for a month, at the end of which time we will evaluate how successful it has been. The trail period will end on 15/10/2012.

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@paullmcraig if you're still in the departure lounge please head over to Panoppolis & have a coffee on us.
@paullmcraig Sorry to read this, we'll certainly pass on your feedback this morning
@tazmac2 great pictures!
@Informedfitness Have a great trip!
Good morning, let us know if you're flying from LCY today!
@ryanplb11 @thebavers Have a great flight, enjoy the views on the approach into LCY!
@NigelInterface appreciate the feedback & apologies you've not had a great experience today. We're experiencing a few delays this eve
@NigelInterface sorry to read this, is there anything we can help with?
@CounterCultureG we'll pass this to our team & see if they can fix
@SimonConway Apologies for delay restrictions were put on airspace due to local incident, incident now over & returning to normal.
@FOHeming That is the best seat on the DLR #winning
@svanstiphout good flight? Have a great trip!
@FrontierFinance Great thanks, here's the email address online@lcy.co.uk
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