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London City Airport is resolving the security queues

18/02/2010


London City Airport commenced works two weeks ago to add 2 new security checking lanes to help ease and eliminate search queues at the airport.  The extra two full size lanes will be in operation by the end of February and will bring the total number of lanes to 6.


Richard Gooding OBE, Chief Executive Officer at London City Airport commented: “We recognise passengers are enduring unacceptably long queues at the security checking lanes. We are committed to processing passengers as quickly as possible. We expect the queues to significantly reduce with the new lanes and for normal service to resume.”


Recently the airport has seen an increase in queues resulting from a combination of factors including the heightened security measures introduced by the Department for Transport.  In the interim until the new lanes are functioning the airport has recruited additional security staff.


Passengers travelling through the airport between now and the end of February are advised to allow 45 minutes to clear the security checks.


Reconfiguration works are scheduled to begin this spring to enhance the terminal by further enlarging the security search area and departure lounge creating more space and comfort for travellers.  The airport is investing £7 million into the terminal development which is expected to be completed by the end of 2010.

Further information

Geraldine.Nolan@londoncityairport.com

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@David131Jones For the latest info on your flight you'll need to get in touch with your airline directly http://t.co/AvhFR0TDE6
@GemPinkney can you follow us back so we can DM you?
@GemPinkney could you DM us your details so we can help further?
@Operatraveller so this feedback will be useful to them.
@Operatraveller seating is something we're working on & our security team are currently trialling a new system to speed up process...
@Operatraveller sorry you've not had a great experience with us this morning, we'll certainly pass your feedback on.
@GemPinkney are you still in the airport? Can you speak to someone from @AeliaDutyFreeUK to see if they can help?
@hpkentish may we ask, are you before or after security?
@seeit_wantit No problem.
@seeit_wantit Strange, are you getting any error messages?
@TheBadgersWood Glad to hear it, we'll pass it on. Have a great weekend!
@TheBadgersWood Have a great flight!
The weekend is upon us, where are you travelling to? #HappyFriday http://t.co/jDDweaIrBX
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@HuwDavidMartin we'll be sure to pass this feedback on.
@ZariaRomero74 For info on your flight you'll need to get in touch directly with your airline, contact numbers here http://t.co/AvhFR0TDE6
@M_Buchan apologies that you've had to wait this morning.
@M_Buchan if you're still there please go and get yourself a coffee & some breakfast, keep the receipt and the team will reimburse you.
@M_Buchan Sorry to read this, we've spoken to the manager & they're having some staffing issues this morning...
@HuwDavidMartin Sorry to read this, is there anything we can help with?
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