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London City Airport’s Social Media Sky-Rockets

22/12/2010

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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Jeremy Probert
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Charlotte Beeching
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LCY Tweets

@TravelsMrCruise thank you for your feedback it will be passed on. Sorry for any delay you experienced this morning.
Visit #Granada this #summer and enjoy the free-tapas culture whilst soaking up the sun. Book flights from £219 here: http://t.co/0ppkw91bqh
@TravelsMrCruise @lufthansa we will pass your tweet on to the terminal team. Are you at the check-in desks?
@cath_urquhart We are glad your trip was enjoyable Catherine. We hope to see you again.
Enjoy sun, sea and cerveza this #summer from just £183 return flights. Book now: http://t.co/BOdLmMG732
@ChrisMcKibbin Thanks Chris. Have a great time!
@RossBROFIT We do our best, Ross. Glad you like the airport and the views. Have a great trip.
@LondonJigsaw It is indeed our lovely airport. Thanks for sharing!
@EllaKMc Thanks Ella. We hope you have a great evening.
@DavidFeng We haven't received your email, David? Could you check that it send OK?
@DavidFeng Hi David, sorry we don't quite understand your question. Could you drop us an email at online@lcy.co.uk with more details please?
@danmknight Morning Dan!
#Deauville’s hippest eatery is newcomer La Cantine. A New York loft-style space with a modern French menu. Read more http://t.co/gIsmBnA2wk
#Win a 5* break to #Granada for two with @British_Airways. To enter and to read more: http://t.co/vNo30iUKIj #LCYComp
@Dawkins1978 Why thank you very much, Charlotte. We hope to see you again very soon!
@Simma747 Brilliant photo sir!
We are interested in hearing suggestions for new winter ski and city break destinations. Please take our short survey http://t.co/4v8g8fL4pM
#Granada: Whispering cypress trees, dreamy pavilions, reflecting pools and tinkling fountains. Read more: http://t.co/TIoiMNqqe5
@colinsmithse5 We are glad you had a marvellous experience this time round, Colin.
@sillybabybean We couldn't agree more Victoria.
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