This weekend, 2 & 3 August: there will be road closures and diversions stretching from Westminster to the University of East London due to The London Triathlon. For more information click here.

 
 
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London City Airport’s Social Media Sky-Rockets

22/12/2010

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

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Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

 

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@acmHW @British_Airways @BBCR1 @Radiocomp Have a great time in Ibiza, Andrew.
@AlexandraMCHolt @British_Airways @ahj @JHillAnderson @Leahfifeya @R1Breakfast Congrats! Have a great time in Ibiza guys.
@smerkolina Good morning, we are now following you. We look forward to your message.
Take a city-break in Glasgow from just £136 return. Book now: http://t.co/EwTY7SwfFz
2 & 3 Aug: road closures & diversions due to The London Triathlon may affect your journey to the airport .More info http://t.co/EDFxjOaKj8
Just finished your book, not to sure what to read next? Don’t worry we have some suggestions for you. http://t.co/ZqHzx9dxG5
@drawforsam 0844 493 0787 option 3, followed by option 2
@drawforsam unfortunately your airline will need to confirm the details with you. Have you tried their customer relations team...
2 & 3 Aug: road closures & diversions due to The London Triathlon may affect your journey to the airport .More info http://t.co/EDFxjOaKj8
@drawforsam we have made a request for some information, as soon as we have a response we will let you know.
RT @cityjet: Delayed flight this morning WX021 @londonCityAir to Paris Orly estimated departure at 12:30 am. We apologies for the inconve…
@TOWIWoolwich that's great news, thanks for booking with us and choosing to fly through London City Airport.
@GMackenze we believe it's a result of the knock-on effect caused by this mornings bad weather,but you should confirm this with your airline
@TOWIWoolwich it's all based on live availability so unfortunately seats cannot be guaranteed until payment has been made.
@TOWIWoolwich Hi we can see sales going through, if you are still having issues please call 0844 245 2102 . Sorry for any inconvenience.
Aurigny launches London City to Guernsey service, to see timetables and to book visit http://t.co/2gHneh9Z8c
Flybe to provide continuity on vital link to Aberdeen, find out more http://t.co/8jzBDXgkHs.
@philretsas Hi please contact your airline as they will have the latest information, see their contact details here http://t.co/nyCF2X05a6
RT @cityjet: Due to Thunderstorms in the Amsterdam area we are experiencing some disruption to our @londonCityAir network this morning.
@deplanque Hi we have sent your tweet onto the terminal team for action. Thank you for your feedback.
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