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London City Airport’s Social Media Sky-Rockets

22/12/2010

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

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Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

Preparing for the final flight of the evening #FlyLCY #AirfieldWatch http://t.co/HvtJgRuucq
@LydiaHow Apologies for the delay, we have a large number of passengers coming through this evening.
RT @AirPortr_UK: Enjoy events @excellondon avoid early check in fees, queues or a day with bags in tow. We take them straight to your hotel…
We're pleased to welcome Airport Chauffeurs to LCY, providing traditional chaffeur services http://t.co/CQoKDuutvd http://t.co/Ev0LPrAp02
RT @WickerBoat: @LondonCityAir The view to the west in 1987. Very much different then!The 7.5 degree approaching Dash7s were amazing. http:…
Want the chance to win some @flybe tickets? We thought so, enter here http://t.co/iYnKD6i4g7
@WappingLee We'd love to say that it is but pretty overcast at the moment, the blue sky is pushing through though!
RT @WickerBoat: @LondonCityAir Pilots eye view of the final approach to runway 27 ..in 1935! http://t.co/cihTE7P6AA
@WickerBoat Great pic? Do you know what those buildings are?
Preparing for a busy day, are you flying from LCY today? http://t.co/ZNdQIpX0ld
Busy evening here at LCY, let us know if you're travelling through #FlyLCY http://t.co/CdGmPsGhuf
RT @Mr_B_1989: Looking down the only #runway in London @LondonCityAir #avgeek #cityskyline http://t.co/7Mf4zHamrR
T-minus 4 days until @Flybe arrive, enter our competition to win flight tickets to a destination of your choice! https://t.co/WI7JAXYRs8
@liquid_highway1 Great pictures, thanks for sharing with us!
@liquid_highway1 Oh wow, brilliant! Do you have any pics you could share?
@images_gc Here's all the info you need on getting here http://t.co/slHTfzQ4Pq
Edd the Duck once flew from LCY! #tbt :RT @WickerBoat: @LondonCityAir We also had celebrity endorsements! https://t.co/KQJzlTYmDg
@bogoroditzaDina Great! How did you find it vs DLR?
From 1988-1993 we ran a river bus service, 35 mins to central London. Did you ever travel on it? #ThrowbackThursday http://t.co/dOPufYIvNK
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