News. Media Centre.

Latest news from London City Airport

Self-bag tagging at London City

22/03/2012

British Airways has chosen London City as the second airport world-wide to offer its customers revolutionary self-help technology with a new bag tagging system which will be switched on today  (March 21).

The airline first launched self bag tagging at Gatwick Airport in October when it opened its new check-in hall in the North Terminal.

Now British Airways customers travelling from the Docklands airport to destinations in the UK and Europe can print and attach tags to their own bags at a self-service kiosk and deposit them at a bag drop desk.

The new process, combined with the option to check-in on line and print boarding passes at home or the office, will ease congestion on the airport concourse, particularly at peak times.

It means customers can literally go from kerbside to airside, even with checked-in bags, in 20 minutes.

The technology was designed specifically for British Airways and has proved so successful it was decided to install it at London City.

It gives customers more control of their journey, as well as providing an innovative travelling experience using the most advanced technology and a new approach to customer service. Every aspect of the travel experience has been carefully considered to make the customer experience quick, smooth, simple and stress-free.

Customer service staff will be on hand to greet customers and offer any help to use the self service kiosks and baggage podiums.

John Scarff, British Airways ground service manager, London City Airport, said: “We are delighted that London City has been chosen to have this new technology.  At an airport where the unique selling point is a quick and easy journey through the terminal already, this can only improve the customer experience.

“Many of our customers appreciate the opportunity to do more for themselves, like self service check-in, choosing seats and printing their own boarding cards - now for the first time they will be able to print their own bag tags. We’re giving them the freedom to be in control, but with the knowledge that our customer service staff will be on hand if they need them.”

Richard Gooding OBE, chief executive officer at London City Airport added: “We welcome the launch of this new innovative technology which further strengthens our commitment to transferring passengers to their destination with ease and speed.”

Further information

Contact geraldine.nolan@londoncityairport.com

Search news stories

Get in touch.

For more on media relations.

For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

Picture of Jeremy

Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

Email Jeremy directly >
Picture of Charlotte

Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@David131Jones For the latest info on your flight you'll need to get in touch with your airline directly http://t.co/AvhFR0TDE6
@GemPinkney can you follow us back so we can DM you?
@GemPinkney could you DM us your details so we can help further?
@Operatraveller so this feedback will be useful to them.
@Operatraveller seating is something we're working on & our security team are currently trialling a new system to speed up process...
@Operatraveller sorry you've not had a great experience with us this morning, we'll certainly pass your feedback on.
@GemPinkney are you still in the airport? Can you speak to someone from @AeliaDutyFreeUK to see if they can help?
@hpkentish may we ask, are you before or after security?
@seeit_wantit No problem.
@seeit_wantit Strange, are you getting any error messages?
@TheBadgersWood Glad to hear it, we'll pass it on. Have a great weekend!
@TheBadgersWood Have a great flight!
The weekend is upon us, where are you travelling to? #HappyFriday http://t.co/jDDweaIrBX
RT @rosso: Discovering #NoFilter Milan with @LondonCityAir - an unfiltered look at Milan through mine & other bloggers' eyes http://t.co/BD
@HuwDavidMartin we'll be sure to pass this feedback on.
@ZariaRomero74 For info on your flight you'll need to get in touch directly with your airline, contact numbers here http://t.co/AvhFR0TDE6
@M_Buchan apologies that you've had to wait this morning.
@M_Buchan if you're still there please go and get yourself a coffee & some breakfast, keep the receipt and the team will reimburse you.
@M_Buchan Sorry to read this, we've spoken to the manager & they're having some staffing issues this morning...
@HuwDavidMartin Sorry to read this, is there anything we can help with?
Follow Us Facebook Twitter Google + icon Google+ YouTube icon Youtube

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter.

Parking

Car parking pre-book online.

Save up to 60% >

Holiday

Book your holiday.

Click here now >

LCY icon

London City Airport

See all destinations >.

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter:
Submit >