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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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Jeremy Probert
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Charlotte Beeching
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LCY Tweets

@JamesAHay Have a great weekend in Switzerland, James.
@ErikMoralesMdo Hi Erik, if you would like to contact us, you can do so by emailing online@lcy.co.uk - thanks.
@Bars_Sound Apologies about the trolleys. Glad you are pleased with the power outlets though. Have a great trip and a wonderful weekend.
#Venice: Unmissable experiences include gondola trips, the Grand Canal, and San Marco. Read more http://t.co/I33bDnyIQ9
#Nantes: a lively Breton seaside city with a long line of knockout beaches. Read more: http://t.co/4Q9FePu8t4
It may no longer be the capital of the world, but #Rome remains an epic city. Discover more: http://t.co/2JHe7A5uwJ
@PaulHoskisson We are glad you feel the same way that we do about our airport.
If the prospect of lying on a beach all week gives you itchy feet, then spend your summer in #Edinburgh. Read more: http://t.co/zX8OYYO6kO
@MrPaulSpicer Welcome back Paul. The weather is glorious.
@ZawislakMarcin Thanks.
@ZawislakMarcin Escalate this further and pass your comments onto the terminal management team. Thanks.
@ZawislakMarcin Hi Marcin, we are sorry you had a bad experience. Could you email us at online@lcy.co.uk with more details so we can...
We are looking at new winter leisure routes and we are interested in your suggestions. Please take our short survey: http://t.co/4v8g8fu1nM
@djmackrory80 @jamesdegale1 @jamesdegale1 @Carl_Froch Good morning gentlemen. We wish you a great flight and day.
@StJGardner Great photo Stephen.
@vickypatsalis @Ollie_Sprague @Londonist Simplicity is a luxury that we all desire. Thanks for the kind words. Have a great day guys.
@vickypatsalis Hey Vicky. Nice photos. Thanks for sharing those with us.
@neilc79 @TheShardLondon We couldn't agree more. Spectacular views.
WHSmith Bookstore: “What do highly successful communicators know that the rest of us don't?” Want to find out more?: http://t.co/ZqHzx9dxG5
@lucylock84 Have a great time Lucy.
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