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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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Jeremy Probert
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Charlotte Beeching
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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@NarboroughL we can certainly have a look!
RT @MRLOFT: @LondonCityAir thanks again for picking me as a winner today - fantastic news and a great start to Christmas #acrossthemiles
Maria & Adrian sent a message to family in Dublin, we gave them @British_Airways flights to go visit #acrossthemiles http://t.co/ZLxSY0oL61
Last day for the Christmas cabin, if you're flying from LCY today pop in & record your message #acrossthemiles http://t.co/m6zZsG2ch1
Congratulations to @MRLOFT who has won the luxury Christmas hamper! The correct answer was 4 flight ticket gifts! #acrossthemiles
@MRLOFT Congratulations you're our luxury Christmas hamper winner! The correct answer was indeed 4! DM us with your details.
@deanj89 Thanks for letting us know, we'll pass this on.
Gilly came to the cabin to record a Christmas message so we surprised her with @FlySWISS tickets! #acrossthemiles http://t.co/3KGOqLuKBX
A special Christmas message from our Airfield Operations team http://t.co/YVNcgH6QHI #acrossthemiles
Hi @reallorraine visit our log cabin and record your Christmas message #acrossthemiles hope you like our film! http://t.co/OZC7M27jA2
RT @talesoftraveler: Beautiful Dublin Through our lens http://t.co/kcQOygYwh7 @TheTravelHack @LondonCityAir #NoFilter #Dublin #Travel http…
@nesscottage Great photo!
@TheTomAngle you can if they are transported in sealed bags with the receipt inside. We will re-test them when passing through security.
Terms & Conditions for our luxury hamper competition can be found here http://t.co/VngDd2I4Rg
For a chance to win a luxury hamper tell us how many flight ticket gifts we gave away in our #acrossthemiles film? http://t.co/OZC7M27jA2
Our Christmas cabin is here until Friday, not flying from LCY? Don't worry we have a very special surprise for Twitter coming soon...
Christmas shopping in LCY this week? @AeliaDutyFreeUK are offering free wrapping in store! http://t.co/9kTG53Kcgy
RT @BrandRepublic: Christmas cute alert - the elves have landed at London City airport http://t.co/X6825uHd3P http://t.co/s06kTZcbCg
We invited passengers to record Christmas messages to loved ones #acrossthemiles, with a few surprises, take a look http://t.co/OZC7M27jA2
@MarkusFeehily No problem, let us know next time you're travelling through!
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