London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers. Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy.
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers.
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.”
London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.
Get in touch.
For more on media relations.
For enquiries regarding specific flights, routes or aircraft please contact the airline directly.
Corporate Communications Director
Tel: +44 (0)20 7646 0132
External Communications Manager
Tel: +44 (0)20 7646 0132
Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163
Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.
Hi Andy, how long were you waiting for at security ? We will pass on your feedback to our terminal team.
Paintings by Oscar-winning actor Anthony Quinn are now on display at London City Airport http://t.co/LhxyAkn98s
Hi Alec, we have not received any info that suggests flights will be disrupted for Tuesday. We anticipate a normal service.
Hi Craig, flights have been operating to a normal scheduled today.
hi all London airports are affected, as soon as the fault is rectified we hope to resume normal services as soon as possible.
...as quickly as possible, please contact your airline if you are due to travel.
hi all London airports are being affected, as soon as the fault is rectified we hope to resume normal services...
flights are being affected by technical problems at the NATS control centre, please contact your airline for flight info.
Flights are being affected by technical problems at the NATS control centre, please contact your airline for further information.
..As soon as the fault is rectified we will resume normal service as quickly as possible.
Due to technical issues at the NATS control centre,which controls London's airspace,flights are being disrupted across all London airports..
According to our system AF5215 has been cancelled unfortunately.We advise you to call your airline as they will have more info
hi your airline would be able to provide you with the latest information please get in touch with them.
we have passed on your tweet and our IT department and will keep and eye on it. We do apologise for the trouble you experienced.
..was it personal or work phone ? what browser were you trying to access wifi from ? This info would be helpful to us.
Hi Liam, sorry to hear about that you could not connect onto our wifi. We have logged your tweet.What phone model were you...
Paintings by Oscar-winning actor Anthony Quinn will be on display at London City Airport from this weekend http://t.co/LhxyAkn98s
Hi Alex - we advise you to contact your airline @SwissAirLines
as they will have more information in regards to your flight.
Hi Ken, according to our systems BA8726 to EDI is due to depart as scheduled.