London City Airport wins ACI Europe ‘Best Airport’ award
Award in Recognition of Strong Traffic Growth and Service Quality
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry.
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”
London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.
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hi all London airports are affected, as soon as the fault is rectified we hope to resume normal services as soon as possible.
...as quickly as possible, please contact your airline if you are due to travel.
hi all London airports are being affected, as soon as the fault is rectified we hope to resume normal services...
flights are being affected by technical problems at the NATS control centre, please contact your airline for flight info.
Flights are being affected by technical problems at the NATS control centre, please contact your airline for further information.
..As soon as the fault is rectified we will resume normal service as quickly as possible.
Due to technical issues at the NATS control centre,which controls London's airspace,flights are being disrupted across all London airports..
According to our system AF5215 has been cancelled unfortunately.We advise you to call your airline as they will have more info
hi your airline would be able to provide you with the latest information please get in touch with them.
we have passed on your tweet and our IT department and will keep and eye on it. We do apologise for the trouble you experienced.
..was it personal or work phone ? what browser were you trying to access wifi from ? This info would be helpful to us.
Hi Liam, sorry to hear about that you could not connect onto our wifi. We have logged your tweet.What phone model were you...
Paintings by Oscar-winning actor Anthony Quinn will be on display at London City Airport from this weekend http://t.co/LhxyAkn98s
Hi Alex - we advise you to contact your airline @SwissAirLines
as they will have more information in regards to your flight.
Hi Ken, according to our systems BA8726 to EDI is due to depart as scheduled.
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Hi It would be best to contact your airline before you travel to the airport or watch the website for...
Hi Raj,unfortunately not at present but we will pass on your feedback to our sales director to consider.Thank you for tweeting us.
Hi Stuart,if you could email us at online@lcy
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