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New bag tag technology on New York flights

06/09/2012
Customers flying to New York on British Airways’ exclusive all-business class flights from London City will be able to tag their own bags from today (September 5).
 
For the first time anyone travelling on the double daily flights from the Docklands airport will benefit from revolutionary self-help technology.
 
London City was chosen as the second airport on British Airways’ global network to offer its customers the baggage technology which went live on European flights in March. It was first launched at Gatwick Airport in October.
 
Now customers on the airport’s only long haul flights can print and attach tags to their own bags at a self-service kiosk and deposit them at a bag drop desk.
 
The IT strategy at both London City and Gatwick airports follows the ‘Fast Travel’ initiative, which is part of the International Air Transport Association’s (IATA) Simplifying the Business Programme, and involves introducing automated and self-service capabilities into an airport to simplify and speed up the passenger experience. In recognition of British Airways investment in new technology at Gatwick, IATA was awarded the airline a ‘Gold’ award in October.
 
The new process, combined with the option to check-in on line and print boarding passes at home or the office, eases congestion on the airport concourse, particularly at peak times.
 
It means customers can literally go from curbside to airside, even with checked-in bags, in 20 minutes thanks to technology which was designed specifically for British Airways.

Editors note

London City Airport (LCY) is the only London airport situated in London itself, just three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End and linked to all via the Docklands Light Railway. Infrastructure improvements in 2011 catered for 3 million passengers and 70,000 movements, while in 2012 LCY celebrated its millionth flight, 35 millionth passenger and 25 years of operation. LCY offers a unique 20/10 proposition – a 20 minute check in, from door to gate, and a 10 minute arrival, from tarmac to train. 10 airlines fly out of LCY, serving 42 destinations, including Dublin, Madrid and Geneva . Seven new destinations were added in 2012, and the airport has permission to increase its operation to 120,000 movements per annum. 

Further information

Please contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@MA_Baldwin we'll certainly pass this on for you! Hope you have a great flight this evening
View from the Air Traffic Control Tower this evening, where are you flying to tonight? #GetCloser http://t.co/irfHqloQbF
From 19th July SkyWork will connect LCY to Swiss industrial centre of Basel & the Swiss capital of Bern http://t.co/xYajREirct
From 1st October @cityjet will fly to Cork Airport with three daily flights, more info here http://t.co/la848rVfq0 http://t.co/Q4bCWCtM9w
@princesslubird We do have make up available in @AeliaDutyFreeUK but we can pass this on if you feel there should be more?
Old tramlines that transported cargo from factories to the ships still remain next to our runway #FunFactFriday http://t.co/Q1OrFGFBAr
@Kelvin98RBLX Morning, BA have just started a new seasonal route from LCY to both Santorini & Greece http://t.co/St5k4e4bwq
We've created free language guides to help holiday makers #learnthelingo for their summer holiday- get your guide http://t.co/lKEYAk80zA
@rainebow21 Sounds like a great morning, have a great flight!
@KudosNI Glad you had a good experience with us this morning, good luck with the hangover!
@rainebow21 Morning, double check the flight number is correct, and for a flight arriving or departing today.
RT @Soumik_Datta: Flying into @LondonCityAir Port... Glorious day! ☀️☀️☀️ http://t.co/HSQeMcSDp1
@Soumik_Datta Wow, great picture!
@JimJamGin we'll pass this on to our team. Our team will be working as fast as they can to get your bags through, appreciate your patience.
@billydoyle07 for info on your flight you'll need to get in touch directly with your airline http://t.co/AvhFR0TDE6
@WhatfjordKris If you're heading to France it's a great way to learn key phrases before you go
Bonjour! Learn a little French before your holiday with our #learnthelingo guide http://t.co/bDXHuturRM
The Duomo in Milan is one of the biggest gothic cathedrals in the world with 3,400 statues! http://t.co/rAxjx6K9KQ http://t.co/upvxESgfv4
LCY terminal front in 2004 #tbt http://t.co/X4JOtiHw5C
It's officially the #hottestdayoftheyear so there's only one thing for it, 2 for 1 Pimms @rhubarb_food http://t.co/pQ4TM7nusg
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