News. Media Centre.
Latest news from London City Airport

BA Bag drop takes just 24 seconds at London City Airport

02/01/2013
London City Airport [LCY] and British Airways are expanding self-bag-tagging facilities for passengers checking in via self-service kiosks, following a successful trial last year.  
 
Passengers departing from LCY can use kiosks situated in the main concourse area to print their own baggage tags, affix them to their luggage and take it to a dedicated bag drop podium.  The tag is then scanned and the weight of the bag checked – a process which the trial has shown to take an average of 24 seconds.
 
The service has been extended to two bag drop podiums, with a view to opening several more throughout 2013.  The service is designed to save passengers time on their journey through the airport, which at LCY is one of the most efficient in the country.   
 
Matthew Hall, Chief Commercial Operator at London City Airport said:  “Saving time is a priority to our passengers, particularly those travelling on business.  We have therefore been developing a number of initiatives aimed at reducing the time it takes to move through the airport and are known for the convenience that we offer through both departures and arrivals.  Less time spent at the airport means more free time to finish things up at the office or get home earlier to your family.”
 
Luke Hayhoe, General Manager Commercial and Customer of British Airways CityFlyer said:  “The positive response from our customers using the new facility at London City Airport is fantastic as the speed and simplicity of the process is very popular. The queue times at London City are always very low even at peak times as we understand it is very important for our customers to be able to check in as late as 20 minutes before departure. This latest development once again supports the speed, simplicity and flexibility of travelling though London City Airport.’’

Editors note

London City Airport (LCY) is the only London airport situated in London itself, just three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End and linked to all via the Docklands Light Railway. Infrastructure improvements in 2011 catered for 3 million passengers and 70,000 movements, while in 2012 LCY celebrated its millionth flight, 35 millionth passenger and 25 years of operation. LCY offers a unique 20/10 proposition – a 20 minute check in, from door to gate, and a 10 minute arrival, from tarmac to train. 10 airlines fly out of LCY, serving 42 destinations, including Dublin,Madrid and Geneva . Seven new destinations were added in 2012, and the airport has permission to increase its operation to 120,000 movements per annum. 

Further information

Please contact our External Communications Manager, Charlotte Beeching by emailing charlotte.beeching@londoncityairport.com

Search news stories

Get in touch.

For more on media relations.

For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

Picture of Jeremy

Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

Email Jeremy directly Grey arrow pointing right
Dotted page break
Picture of Geraldine

Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

 

Email Charlotte directly Grey arrow pointing right

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

Pick up a Fortnum and Mason Easter Egg from Aelia Duty Free. See the full range here: http://t.co/SWKkrulSly
@rupertbuxton Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
@Ian_Hutchinson Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
@Dutch_Odyssey Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
#Aberdeen offers a vibrant and welcoming atmosphere with tons of attractions and activities. Learn more here http://t.co/pg52vAWlXt
RT @AeliaDutyFreeUK: RT and FOLLOW us to win a @Fortnums Superb egg @LondonCityAir T&Cs http://t.co/dyiEehZjD7
For hints and tips on how best to occupy your stay, read our exclusive leisure guide! http://t.co/olrqiRVApn
Fortnum and Mason Easter Eggs. Now available at Aelia Duty Free. Discover more about these delicious delights here: http://t.co/jtGM6qSJ3m
Take a cultural break to #Aberdeen & explore its magnificent museums, castles & wonderful gardens. Fly from £198 rtn http://t.co/Y6cAlXRQcJ
If you’re planning a trip to #Edinburgh & looking to make the most out of your stay, see what’s on offer in our guide http://t.co/7lzbRq1DpG
Fortnum & Mason Easter Eggs now available at Aelia Duty Free in departures. See their delicious delights here: http://t.co/jtGM6qSJ3m
@marcmccolgan Great photo, Marc.
If you’re planning a #Easter break with the kids this month, fly to #Edinburgh from just £137 rtn. Book now: http://t.co/Y6cAlXRQcJ
RT @AeliaDutyFreeUK: Easter is soon upon us! Don't miss this years @Fortnums Easter collection available from @LondonCityAir http://t.co/ce
London City Airport maintains position as most punctual commercial airport in the UK, find out more http://t.co/KC28nMbcpS
New Boots store now open in the departures lounge. Find out more http://t.co/TBxPzFAdYF
Looking for a #spring break? See our top 5 activities for Faro in our destination guide: http://t.co/CvFBOKO8MW
If you’re planning to get around #Glasgow & looking to find the best places to explore, check out our handy guide http://t.co/XZVqwo1lvo
The Easter competition has now ended. Winners have been notified via DM. Be sure to check your messages. Could you be our lucky winner?
@CustomHouseCFC Hi, for sponsorship requests please click the following link: http://t.co/VpfzWoDjD9
LCY Leisure guide

LCY Leisure Guide.

Plan & book your trip grey arrow

Calendar icon

Book your holiday.

Click here now. grey arrow

Aircraft icon

Discover europe

Find out more. grey arrow

Follow Us Facebook Twitter Twitter icon Google+ YouTube icon Youtube Flickr icon Flickr

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter.