27 Feb - 11 March: Please be aware temporary traffic lights on Hartmann Road may delay your journey to/from the Airport.

 
 

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60 Second Arrival Pledge at London's New Look Jet Centre

02/05/2013

The experience of taking a private jet to and from the heart of London will soon be even better, as the Jet Centre at London City Airport (LCY) is getting a makeover.

An extensive remodelling and refurbishment programme is underway to enhance the customer experience at the facility, which is located just three miles from Canary Wharf and seven miles from the City. The works aim to streamline and speed up the passenger journey through the Jet Centre, while building on the levels of customer service for which the LCY Jet Centre is known.

The key elements of the refurbishment comprise:

As well as making improvements to the Jet Centre passenger experience, security facilities are to be updated and relocated to a new, dedicated area where discreet checks can be carried out before passengers board their jet - ensuring increased levels of privacy and personal service, as well as a more rapid transit through the process. 

Axel Ienna, London City Airport Jet Centre Director, believes the improved Jet Centre layout and facilities will add a new dimension to an already premium product, providing unique connectivity to the UK’s business heart: “The Jet Centre 2013 represents a significant change in the way we do things and the service we offer – still premium quality, still with a personal touch, but now with a new dimension of speed, convenience and dedication exactly suited to the needs of the discerning private jet customer.”

The remodelling works are expected to take around six weeks to complete and are already underway. Work will be completed outside of normal operating hours to avoid disruption.

Further information

Jeremy Probert, Corporate Communications Director, London City Airport

Tel: 0207 646 0016
Mob: 07798 708163
Email: jeremy.probert@londoncityairport.com

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

Email Jeremy directly >
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Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

Please be aware there are temporary traffic lights on Hartmann Road until 11th March, please allow extra time for travel.
@mjporter79 Send us an email and we can look into this further for you online@lcy.co.uk
@mjporter79 Sorry to read this, is there anything we can help with?
All the best flights happen in East London #FlyLCY http://t.co/BBWs6Rvtw1
It's #NationalBookWeek tell us what you're reading on your travels this week?! http://t.co/g8h4HmW4js
RT @londonchamber: #LondonTomorrow panel launches tonight- to discuss devolution w @carolineartis @PippaCrerar @LondonCityAir @EY_UKI http:…
#ParisFashionWeek starts tomorrow, who's flying from London City Airport? For last minute flights visit http://t.co/b3ror9IgOO
CFO Patrick Burrows will be joining @londonchamber #LondonTomorrow panel alongside @EY_UKI discussing the future of business in the capital
Are you flying from LCY this week? We want to see your take off and landing pics #FlyLCY http://t.co/YCzsH2NBTE
RT @aabboud: what a stunning rise at London City airport this morning. http://t.co/kLGHyp2De0
@macfraser54 Please email our team with the details and we can look into this for you Online@lcy.co.uk
@CraigLeGrice thanks, we've passed this on to the team for you.
@CraigLeGrice we'll pass this on, can your tell us which screen it's coming from?
@omcmanus your feedback is always taken on board. Have a good trip!
RT @Ops_officer: Busy day again @LondonCityAir, 2 on approach with 1 departure. #FlyLCY #Runway27 #avgeek Where would you go? http://t.co/0
@Vrixom glad you had a good experience with us!
@khbelizaire No plans at the moment but we'll certainly pass this on to the team as something to consider
@wedwardes The apron is the area where all of the planes park.
The airport apron in 1982, before the airport was built #ThrowbackThursday http://t.co/zoL7yWALS0
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